TERMS AND CONDITIONS

VRA (VRA Indiana and VRA Ohio)

*Please note that web prices & products may be different from physical store location pricing and products.

Purchasing
All payments are processed immediately upon placement of order.
It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting or using a firearm in the locality in which the customer resides.
It is the responsibility of the customer to know and be in compliance with all applicable federal, state, local laws and limitations related to the purchase of magazines and ammunition in the locality in which the customer resides.

Order Cancellation Policy
Orders placed with VRA may be cancelled by phone prior to shipping.

Please call 937-387-0485 or email alex@vra-ohio.com for customer service. Please provide the order # when contacting Customer Service via phone or email.

If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns.
Please note that the return of the item/package will be made at the customer’s expense.

Return Policies

A. Firearms:
All sales of firearms, are final, and returns are not accepted once the item as been transferred from the receiving FFL to the customer.

At the time the firearm arrives at the receiving FFL the customer will have the opportunity to inspect the firearm for damages caused by the manufacturer and/or shipping within (3) days. If the customer finds the product to be damaged or defective they can contact VRA by phone at 937-387-0485 to return the item. If the customer chooses to transfer the firearm they will assume all responsibility of that firearm. All items need to be returned by your dealer within 10 days for a refund of the purchase price (does not include shipping cost).

If the item was damaged upon arrival VRA will cover the shipping cost to return the item. Should the firearm be returned before transfer for any other reason besides being damaged or defective the customer will assume all costs associated with shipping the firearm back.

Once a firearm is transferred to a customer’s name, VRA will not accept a return or exchange under any circumstance.

If the customer discovers a defect after shipment and transfer of ownership, the customer must contact the firearm manufacturer directly for replacement or repair.
Please allow 14 days for the return of payment onto your credit card.

NFA Purchases:
All NFA purchases are final and returns are not accepted. Once the Form 3 has been approved all sales are final. Should the product arrived damaged or defective please call Alex Hague at VRA (937-387-0485) or email alex@vra-ohio.com and he will assist you in returning the item, or having it fixed through your manufacturing warranty. Please contact Alex for any NFA related questions during your purchasing process.

C. All Other Purchases (Non Firearms or NFA items):
Return shipping is solely the responsibility of the customer.
If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to VRA within 30 days of the date of receipt of delivery of the purchased item.

The Customer must call Customer Service to obtain an RMA number BEFORE returning any item. Contacting VRA at 937-387-0485 for all returns.

The customer will be assessed a re-stocking fee up to 25% of the product sales price if the items are not returned in resalable condition, as determined in the discretion of VRA.

Amending Orders
No amendments to orders can take place once an order is placed.

If the order has not shipped, the customer can call our Customer Service Department, at 937-387-0485, Monday through Friday, 10am – 5pm EST to cancel the order. The customer will then need to complete a new order.

Shipping Times
VRA will ship firearms immediately once it is paid for, and the receiving FFL information has been collected. Receiving FFL information is the responsibility of the customer to provide to VRA.

Non-firearm purchases will be shipped as quickly as processed.

Shipping Costs
For shipping costs please select your carrier, and option. Cost will be reflected by zip code and weight. A shipping quote will be given prior to checkout once the customer has filled in the information.

Website Terms
We do our best to accurately describe the items we sell, but errors do occur.

VRA reserves the rights to edit, change, or clarify descriptions at any time to correct errors in product listings. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.

VRA is not responsible for website performance in any particular browser or the inability for a user to use the website due to, but not limited to, Internet connection issues, outages, coding issues, or compatibility.
In-Store Pickup
In-store pickup is available at both VRA Indiana and VRA Ohio locations. At checkout select “In store pickup” and designate which store you plan to visit. That item will then be held from our inventory until the customer can come and pick it up. All state handgun and long gun firearm laws will apply at pickup. In state purchases will be subject to sales tax. Payment will be collected in the store at the time of pickup.

P.O. Box Shipments/Restrictions

Please note: Firearms cannot be shipped to a P.O. Box.
VRA abides by all Federal Regulations regarding hazardous material shipped through United States Postal Service.
A hazardous material is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:
Minor Blast/Minor Projection Hazard- Ammunition
Oxidizing Substances- Batteries
Flammable Solids-Black Powder
Flammable and combustible liquid- Cleaners, oil, and aerosol cans
If you wish to order any hazardous material, you must provide a physical address for shipment through UPS.

Firearm Shipments

VRA will not ship ANY items to the District of Columbia (Washington D.C.).
VRA will not ship ANY items to the state of Massachusetts.

WE SHIP ONLY TO VALID FFL DEALERS.
Please note: Firearms cannot be shipped to a P.O. Box.
The customer is responsible for knowing his/her state laws regarding firearm transfers.
Contact your local FFL dealer with any questions regarding the sale or transfer of firearms.
Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer.
The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.

If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:
1.  A legal resident of the state in which you are ordering.
2.  21 years of age or older to complete the transfer through your FFL.
Exceptions – Military personnel stationed in a state other than their legal residence may purchase firearms across state lines.
Contact your local FFL receiving the transfer, as you may have to provide proof of deployment, residence, etc.

VRA will not ship ANY items to the District of Columbia (Washington D.C.).

VRA will not ship ANY AR or AK Parts or Firearms (Including Receivers) to the City of Chicago, Illinois.

VRA will not ship ANY AR or AK Firearms (Including Receivers) to Aurora, Highland Park, or Cook County, Illinois.

VRA will not ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions.

Stripped lower receivers will NOT be shipped to the following states:
– Connecticut

Complete AR and AK receivers will NOT be shipped to the following states:
– Connecticut
– Maryland
– New Jersey
– New York
Non-Compliant AR & AK models will NOT be shipped to the following states:
– California
– Connecticut
– Maryland
– New Jersey
– New York

VRA DOES NOT ship high-capacity magazines (those greater than 10 rounds) with firearms to the states listed below. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.

Exceptions:
L.E.Os must provide both their credentials and a letterhead signed by their department’s superior officer stating that the firearm will be used in the execution of the L.E.O’s duties. VRA only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.Os.
Not all of the states listed may have L.E.O exemptions. Please contact us BEFORE placing your order.
VRA does NOT ship directly to L.E.Os; the order must go to an FFL. VRA does NOT make exceptions for this policy.

Magazine Ordering Restrictions

VRA will not ship ANY items to the District of Columbia (Washington D.C.).
VRA will not ship ANY items to the state of Massachusetts.

VRA:
ABIDES by all state regulations regarding the sale of high capacity magazines.
DOES NOT ship high capacity magazines (those greater than 10 rounds) with firearms to the states listed below.
VRA WILL NOT replace high capacity magazines with state compliant magazines.
VRA DOES NOT offer refunds in place of the magazines.

It is the customer’s responsibility for understanding state laws regarding magazine capacities.

  • Customers ordering magazines that are illegal to own in their state will have their orders cancelled and will be charged a 5% restocking fee.
  • States with applied magazine restrictions:
  • California – no magazines greater than 10 rounds
  • Colorado – no magazines greater than 15 rounds
  • Connecticut – 10 Rounds and less with a valid permit.
  • Hawaii – no pistol magazines greater than 10 rounds
  • Illinois – North Chicago, no rifle magazines greater than 16 rounds
  • Aurora, Skokie, Chicago, Evanston no rifle magazines greater than 15 rounds
  • Highland Park, Cook County, Dolton, Homewood no rifle magazines greater than 10 rounds
  • Indiana – South Bend – no magazines greater than 15 rounds
  • Maryland – no magazines greater than 10 rounds October 1st, 2013
  • New Jersey – no magazines greater than 15 rounds
  • New York – no magazines greater than 10 rounds

Please note all Ohio orders will be charged a 7.25% sales tax & all Indiana orders will be charged a 7% sales tax at checkout. All online sales are fulfilled from our Ohio location.